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Proceedings of the 2nd International Symposium on Web Information Systems and Applications (WISA 2009)

Nanchang, China, May 22-24, 2009

Editors: Fei Yu, Jiexian Zeng, and Guangxue Yue

AP Catalog Number: AP-PROC-CS-09CN001

ISBN: 978-952-5726-00-8 (Print), 978-952-5726-01-5 (CD-ROM)

Page(s): 5-9

Research on the Enterprise Crisis Management System Basic on Knowledge Demand

           Zhihong Li, Haiyan Wang

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Abstract

Crisis management is a comprehensive inspection of enterprise management ability in special situation. his paper researches on how to deal with enterprise crisis from the perspective of knowledge management. According to the life cycle theory, enterprise crisis is divided into six periods, then the knowledge which is required in each period of life cycle crisis management is analyzed. A crisis management system model architercture is put forward based on three layers: knowledge resources layer, management process layer and organizing layer, in the purpose of supplying a new management mechanism for enterprise on dealing with enterprise crisis effectively.

Index Terms

enterprise crisis, crisis management, knowledge management,  crisis management system, crisis life cycle

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