Nanchang, China May 22 - 24, 2009

Nanchang, China May 22 - 24, 2009

WISA 2009

WISA 2009

Second International Symposium on

Web Information Systems and Applications

Second International Symposium on

Web Information Systems and Applications

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Proceedings of the 2nd International Symposium on Web Information Systems and Applications (WISA 2009)

Nanchang, China, May 22-24, 2009

Editors: Fei Yu, Jiexian Zeng, and Guangxue Yue

AP Catalog Number: AP-PROC-CS-09CN001

ISBN: 978-952-5726-00-8 (Print), 978-952-5726-01-5 (CD-ROM)

Page(s): 475-477

Panel Data Model of Net Incomes and Customer Satisfaction

Yong Li

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Abstract

Customer satisfaction and panel data model are introduced in this paper. And a panel data model is built to study the relationship between net incomes and the values of customer satisfaction; furthermore, a modeling example is presented.

Index Terms

customer satisfaction, customer satisfaction indices model, panel data model

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