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Proceedings of 2009 International Symposium on Computer Science and Computational Technology (ISCSCT 2009)

Huangshan, China, December 26-28, 2009

Editors: Fei Yu, Guangxue Yue, Jian Shu, Yun Liu

AP Catalog Number: AP-PROC-CS-09CN005

ISBN: 978-952-5726-07-7 (Print), 978-952-5726-08-4 (CD-ROM)

Page(s): 243-246

ITIL-based IT Service Management Applied in Telecom Business Operation and Maintenance System

Li Zhu, Meina Song, and Junde Song

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Nowadays telecom operators have been aware of the significance of the telecommunications business Operation Management System, and have started to build an electronic operation and maintenance system, but how to plan the relationship between Operation Maintenance System and network management, as well as the function system which Operation Maintenance System want to achieve still lack of a unified model. IT Infrastructure Library (ITIL) is a internationally popular standard of IT operation and maintenance process. The article discussed how to introduce IT service management into the operation and maintenance of telecom business systems, it also designed management method which accommodate to telecom services operation and maintenance to improve the efficiency and quality of management to meet changing business needs and ensure systems' stable operation. The article focused on two design methods of management process which have stronger process uniformity and can effect a change more quickly, it also applied IT service management thinking to the actual maintenance process of telecom business systems.

Index Terms

ITIL, ITSM, telecom business operation and maintenance

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