JOURNAL OF MULTIMEDIA (JMM)
ISSN : 1796-2048
Volume : 4    Issue : 2    Date : April 2009

A Community Success Model for Gaming Communities
Yiwei Cao, Anna Glukhova, Ralf Klamma, and Dominik Renzel
Page(s): 87-93
Full Text:
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Abstract
Community satisfaction has become a crucial aspect for success of emerging multimedia
information systems. For measuring community satisfaction we propose a community success
model (CSM) based on the seminal DeLone & McLean IS Success Model. CSM combines
quantitative data collected through automatic monitoring of service usage with qualitative extracted
from automatically generated questionnaires. As proof of concept we propose to apply our CSM to
evaluate innovative community supporting services created within our regular lab course “Gaming
Communities” at RWTH Aachen University. Video gaming is part of our new media culture,
entertaining people of all ages. The satisfaction of gaming community members can influence the
success of a game and therefore presents a relevant object of investigation for CSM.

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